Returns & Exchanges
At HomeMart.co.nz, we want you to love your new furniture, which is why we offer a 14-day return policy on most items to ensure your home looks exactly as you envisioned. If you are not completely satisfied with your purchase, our streamlined process makes returning or exchanging products simple and stress-free.
Initiate Your Request
Contact our customer support team via email within 14 days of delivery, providing your order number and the reason for the return or exchange.
Prepare the Item
Ensure the furniture is disassembled and placed back in its original packaging with all hardware, manuals, and protective inserts included.
Arrange Transportation
Once your request is approved, we will provide you with a return shipping label or coordinate a courier pickup from your New Zealand address.
Inspection and Refund
After our warehouse team inspects the item to confirm it is in original condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing